Frequently Asked Questions

1. Who is a "Resident" of Los Altos?

A Los Altos "Resident" is anyone living within the city limits of Los Altos. The term "All Others" defines anyone living in unincorporated areas, Los Altos Hills, Mountain View or other cities. If you are uncertain about your home address status, please email us.

5. I need a copy of my receipt.

The fastest method is to reprint it from your online account. All your receipts are stored chronologically in your account. Or we're happy to send a duplicate receipt- please email us your household name, the student's name, the class title and the class dates.

2. I'd like to suggest a class (or teach one myself), who should I contact?

Terrific! Send us an email with your idea and we'll get started on it right away!

6. I really want to tell someone how great that class was!

Great news! Email us all about it!

3. How can I get a refund?

Please email a refund or transfer request five working days before the class begins. No refunds will be given after a class begins. Refunds will be charged a $20 service fee. If the Recreation Department cancelled the program, a full refund will be issued.

7. That class didn't meet my expectations, who do I tell?

Oh no! We're really sorry to hear that! Please email us all the details.

4. Help! I can't remember my user name or password.

Click here for instructions on retrieving your log-in pr password information.

8. I can't find Grant Park.

Grant Park is located at 1575 Holt Ave. Click here for a map.